Information for clients

On a Video Call

Augmentia Health are committed to continuing to provide psychological services during this time of increased stress and anxiety.  It is very understandable that the climate of uncertainty and rolling media coverage highlighting threat and danger can be unsettling and can exacerbate existing psychological challenges, or can trigger new episodes of psychological distress. Please reach out if you need assistance from one of our experienced Psychologists during this period.

From the 20th July we are excited that we will be back to being fully operational providing face-to-face consulting from our offices at Unit 6 – 8, 3 Bounty Close at Tuggerah. We will also continue to offer telehealth consults for those clients who prefer this option.

We have implemented extra hygiene and social distancing measures to minimise the risk of virus transmission. We also request that you help us with this by observing the recommended hygiene practices of regular hand washing, cough/sneeze etiquette and social distancing described Australian Government - Department of Health.
However, if you are concerned about this, or are symptomatic and not able to attend in person, you can still have your appointment via videoconferencing or telephone. There are Medicare item numbers to support this.
Please email or call our clinic at least 48 hours prior to your appointment if you wish to use telehealth, so that we can send you the secure link to your session.


Please do not attend appointments in person if you are unwell with flu-like symptoms. For more information about symptoms to look out for, use the HealthDirect Symptom Checker.


You may notice a few changes to our operations to ensure your safety:

  • Our reception team will ask you some questions about your current physical health when you call to book. If you are experiencing any illness symptoms, we would ask that you arrange a telehealth consult and do not attend our rooms until feeling well.

  • You will receive a check-in text 48 hours prior to your appointment reminding you of the appropriate health restrictions prior to visiting our clinic.

  • We are minimising people sitting in our waiting rooms to adhere to physical distancing requirements of 1.5 metres.

  • Please arrive on time for your appointment to avoid too many people in our waiting room

  • To maintain physical distancing requirements, if required clients must only be accompanied by a maximum of 1 person in our waiting room. Please ensure that any other siblings or adults do not come into the clinic and you arrange for appropriate care.

  • The option to complete paperwork and payment of appointments electronically is available.

  • We are also able to offer clients the ability to process their Medicare rebates electronically with a click of a button on our end once full payment has been received for your appointment.

  • Our offices have been deep cleaned and strict cleaning and hygiene protocols are being adhered to.


Your health and wellbeing are paramount, and the Augmentia Health team are strongly committed to supporting you, especially now whilst you may be dealing with returning to work, school, isolation and COVID-related anxiety and life stressors.


Augmentia Health’s number is and will continue to operate as normal and will be answered by our friendly team which is unchanged. We will also keep our COVID-19 website page and Facebook page up to date with the latest information regarding processes and procedures at the clinic.

Please refer to the official Department of Health website to stay informed about Coronavirus. Australian Government - Department of Health.
As always, for urgent mental health support, contact Lifeline (131114), Beyondblue (1300 22 4636), Crisis Care (9223 1111) or visit a hospital emergency department if you feel at imminent risk of harming yourself.

For some tips on staying well psychologically amidst Coronavirus, have a look at the resources below. Above all, keep practising kindness and compassion, both to yourself and those around you!

Beyond Blue: Looking after your mental health during the coronavirus outbreak
Black Dog Institute: 10 tips for managing anxiety during COVID-19
Head to Health (Department of Health): COVID-19 Support
Australian Psychological Society: Tips for coping with coronavirus anxiety
Psychology Tools: Free Guide To Living With Worry