What is your cancellation policy?

We understand that cancellations are sometimes necessary, but we do require 48 hours’ notice. That allows someone on what can be a long waiting list to fill your appointment. You will receive a reminder 72 hours prior to ensure enough time to reschedule. Unfortunately, if you do not provide us with at least 48 hours. These fee’s have been outlined below.

Private & Medicare Appointments

  • 50% of full appointment fee will be charged for cancellation with less than 48 hours’ notice.
  • 100% of full appointment fee will be charged for cancellation with less than 24 hours’ notice.
  • The FULL FEE will be charged for an appointment that has been missed with no notice (non-attendance). 

NDIS Appointments

  • 100% of the full appointment fee will be charged for cancellation with less than 48 hours’ notice.

We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.  You may call our office at any time, even after hours, as we do have an answering service that allows you to leave a message.

The APS recommended cancellation fees are:

  • 0-24 hours notice: Full fee
  • 24-48 hours notice: 50% of fee
  • 48 hours – 7 days notice: 25% of fee
How can I get in touch with you?

You can reach out to us at Augmentia Health in a number of ways. We have outlined these below for you:

  • You can call us on 1800 683 442 to speak with one of our friendly client liaison team
  • You can submit a contact form through our website and someone will be in touch with you, the next business day
  • You can send a message on our social media platforms
    Or you can email us at reception@augmentiahealth.com.au
Where are you located?

We have 2 convenient clinic locations.
ERINA – Suite 1, 222 Central Coast Highway ERINA 2251
TUGGERAH – Units 6 – 8, 3 Bounty Close TUGGERAH NSW 2250

What times are you open?

ERINA
Reception is open 5 days per week

  • Monday – Friday 8:30am-5:00pm

We have appointments available at the following times by appointment.

  • Monday – Friday 8:30am-5:30pm
  • Saturdays 9:30am – 1:30pm

We are closed on public holidays.

TUGGERAH
Reception is open 5 days per week

  • Monday – Friday 8:30am-5:00pm

We have appointments available at the following times by appointment.

  • Monday – Friday 8:30am-5:30pm

We are closed on public holidays.

How long do I have to wait for an appointment?

Same day appointments may be available for urgent requests, and daytime appointments are generally available within 7 – 14 days, however waitlists can provide earlier appointments following cancellations.

To avoid disappointment with waiting times, we hold weekly or fortnightly appointments for our clients to ensure they have a time secured in the diary. At your previous appointment, you can confirm or reschedule these with ease.

It is the client’s responsibility to ensure that they have follow up appointments booked in. Please check in with our friendly client liaison team before or after your appointment.

Do I need a referral?

No, you do not need a referral. You can make an appointment with a psychologist without a referral from your GP or a psychiatrist. If you decide to do this, you will need to pay the full amount for your sessions out of your own pocket.

What should I expect from my first session?

At the beginning of your first session your therapist will briefly run through important paperwork with you. This will include topics such as confidentiality, and other important information about sessions. If you have been referred by a GP or psychiatrist, we will discuss the details of your Mental Health Treatment Plan at this point.

After completing discussions around paperwork the remainder of the session is usually spent discussing the issues that have brought you into therapy. As well as developing a thorough understanding of your concerns, your therapist will explore relevant background history, for example, information about your family, social relationships, work history and any past counselling that you have done. Based on this information we will begin to help you to understand more about what might be triggering and maintaining your current issues. If time allows we will also work with you to develop a collaborative and flexible plan for future therapy sessions.

How many sessions do I need to have with a Psychologist?

Every person has a different journey through therapy. This is largely dependent on the nature of why they are coming in and what it is that they are hoping to get out of sessions.

Some people come to see a psychologist to develop coping strategies to reduce or manage symptoms of mental illness. This type of work can be short to medium term but might also involve checking in less frequently over the longer-term to deal with setbacks or prevent relapse.

Other people come to therapy to understand long-standing patterns (such as relationship issues) that stem from experiences during their childhood, or to receive ongoing support. This type of work tends to happen over an extended period of time, although again, this is dependent on client preferences.

Sometimes people come to therapy for a one off session or just a handful of sessions to speak about a specific issue in their life or to talk through a particular concern. Although problems and challenges are typically what bring people to a psychologist (at least initially), therapy can also be a space for self-development and growth.

How does confidentiality work with a psychologist?

All information that you disclose in your session with a psychologist is confidential. There are two exceptions to this rule. The first exception is if you are at risk of harm to yourself or someone else and the second exception is in relation to court orders. If either of these situations become relevant your psychologist will discuss this with you.

There can be lots of questions that come up when you’re trying to make a decision about whether to see a psychologist. If you have a question that we haven’t answered here, please don’t hesitate to get in touch. You can call us on 1800 683 442 or email: reception@augmentiahealth.com.au Our friendly support team will get back to you within one business day.

How long are sessions with a psychologist?

In line with Medicare and Australian Psychology Society recommendations, our sessions run for 50 mins in session. We use the last 10 mins of the hour out of Session to write up our notes and observations from the session and to plan.

How do I know if I am eligible for the Medicare rebate?


You will need to make an appointment with your GP who will assess whether you are eligible for a Mental Health Treatment Plan. A Mental Health Treatment Plan will enable you to claim a Medicare rebate of $128.50 (for a Clinical Psychologist) or $87.45 (for a Registered Psychologist) per session for a maximum of ten sessions per calendar year.
To be able to claim the Medicare rebate for your session you will need to provide a copy of your Mental Health Treatment Plan prior to your first appointment with your psychologist.

Do you receive a Medicare or a private health insurance rebate when you see a psychologist?

Medicare
If you have a referral from a GP or a psychiatrist for a Mental Health Treatment Plan you will be eligible to receive a Medicare rebate of $128.50 (for a Clinical Psychologist) and $87.45 (for a Registered Psychologist) per session for up to 10 sessions per calendar year.



Private Health Insurance

If you have private health insurance that includes psychological counselling as extras cover you may be eligible for a partial rebate. It is recommended that you contact your individual insurance provider for further information about your individual coverage.

What is the difference between a psychologist and a psychiatrist?

The primary difference between a clinical psychologist and a registered psychologist is the training pathway that an individual practitioner chooses to undertake to complete their training. All psychologists in Australia are required to complete a minimum of 4 years of study in an accredited course to qualify for provisional registration. Once these 4 years of study are completed, there are a few different pathways to achieve general registration as a psychologist.

Registered psychologists achieve general registration by either completing 2 years of practice under supervision by an experienced psychologist, or by completing a one year masters degree with one year of supervised practice. Both of these pathways provide excellent opportunities for therapeutic and assessment skills to be developed. However, psychologists who undertake one of these pathways do not necessarily “specialise” in dealing with mental health concerns (although many do focus their practice in this area, like our psychologists).

Clinical psychologists undertake and additional Clinical Masters Degrees on top of their 4 years of undergraduate study. During their Masters program, psychologists in this pathway “specialise” in assessing and treating mental health concerns. Due to their additional university training, under some circumstances, reports written by clinical psychologists may carry more legal weight than those written by registered psychologists.

Are clinical psychologists “better” than registered psychologists?

There can be the perception that Clinical psychologists are better, or more effective the registered psychologists, however this is not necessarily the case. Research has shown that the biggest predictor of therapeutic growth is the relationship (or therapeutic alliance) that exists between client and therapist.

In choosing between a clinical psychologist and a registered psychologist, a few key questions may help make the decision.

  • Are there any legal considerations- If there are legal matters that might need to be considered, a clinical psychologist might be better able to write reports to support you.
  • Are finances a barrier to treatment- Due to their extra years of university study, a session with a clinical psychologist will often incur a higher out of pocket cost to a registered psychologist (although the medicare rebate is also higher for a clinical psych).
  • Is the purpose of sessions primarily for therapy? If so, there may be little to choose between a registered psychologist or a clinical psychologist. Instead, the decision may be better made by a match of other factors between client and therapist, such as age, gender, specific areas of skill/knowledge for the therapist… and not so much about the title of the therapist.
What is a Provisional Psychologist?

A provisional psychologist is someone who has completed their tertiary qualifications and is undertaking a program of supervision as they develop their applied skills “on the job”. Typically, this can involve one to two years of weekly supervision with a board approved supervisor.

Who are the provisional psychologists in the Centre?
At the Augmentia Health we have a team of psychologists that work in Tuggerah and Erina.

Each comes with their own background of qualifications and experience. The one thing they all have in common is an enthusiasm and commitment to work with children. You can read a bit more about them on our website View our team

Why might I consider a provisional psychologist?
As provisional psychologists aren’t eligible to offer Medicare rebates, they charge out at a much lower rate than the registered psychologists at Augmentia Health. They aren’t limited in the number of sessions they can provide either. When working with families, they are still doing exactly the same things a fully registered psychologist would be doing with a family.

However they have a psychologist on call that they can check in with to make sure they are heading in the right direction.
They are also required to do extensive professional development each year which means they are regularly learning about different ways to help their client.

Not all clients will be referred to our provisional psychology team at the clinic. We try to make sure that clients are matched with the psychologist with the right skills mix. However, you are welcome to enquire about seeing a provisional psychologist if you think this is an option for yourself or your child.

Please contact reception for more information about our provisional psychologists or any of our other services on 1800 683 442.

How can Augmentia Health help in finding a good psychologist for you?

We are a team of psychologists with varying experience across different areas of mental health. All of our psychologists share some essential qualities: Our psychologists are warm, conscientious, and professional. We match all new clients to a psychologist who suits your needs and personality. As part of the matching process we sometimes consider whether postgraduate training in clinical psychology would benefit the individual, especially if a comprehensive assessment is required or in cases of significant complexity.

If you’d like to know more about seeing a psychologist for the first time contact us today if you’re ready to book an appointment and be professionally matched.

Do you bulk bill appointments?

Unfortunately, Augmentia Health does not offer bulk billing.

We do understand though that seeking treatment can be expensive and offer ZipPay and Zip Money as a way to assist in paying for services at Augmentia Health over a longer period of time. If you would like to find out more about ZipPay or ZipMoney CLICK HERE.

What are the fees for you at Augmentia Health?

We understand that the decision to see a psychologist for intervention and assessment can be a significant financial commitment. To help alleviate financial stress our fees for individual therapy are lower than the recommended rate per hour put forth by the Australian Psychological Society.

Fees and rebates are dependent on the type of services required and which practitioner is seen at Augmentia Health. Fees can be reduced or offset by Medicare rebates, Health Insurance rebates, Workers Compensation, CTP and NDIS.

An outline of rebates can be found at View Rebate information

An overview of fees has been provided below. For a more detailed breakdown please call us on 1800 683 442 and we will be able to provide you with information pertaining to your individual circumstances.

Fees can be paid by direct deposit, credit card, EFTPOS, cash or cheque. Appointments must be paid for prior to or at the time of the appointment.

Assessments

Assessments differ depending on the nature of the assessment and may include parent interview,
administration and scoring of standardised and non-standardised assessments, and social observations.
Please contact us to enquire about a breakdown of costs for the assessment you require.

Treatment and Therapy

Therapy appointments are typically booked for 50-minute sessions on a weekly, fortnightly or monthly basis. We have different fee structures dependent on the therapist that you see at Augmentia Health.

View Appointment Prices

Please note that external appointments would incur travel time and km’s. Please contact us on 1800 683 442 to enquire about fees for external appointments.

NDIS Fees

Please contact us on 1800 693 442 for a list of NDIS fees as they differ from the above.

How do I get a mental health care plan?

Please visit your General Practitioner (GP) and explain your mental health concerns. Your GP will then give you a hard copy of your plan, or fax it to your psychologist with your referral. Bring these documents to your first consultation and they will entitle you to the Medicare rebate.

Do I have to prepay?

As new client, you will be asked for your credit card details to secure your appointment with us. These credit card details are kept on file in our Practice Management system called Halaxy. This protocol is in place due to the busy nature of our clinic and to ensure attendance. Your credit card will not be charged until the time of your appointment or if you do not provide 48 hours’ notice for cancellation or fail to attend your appointment.

Is my information treated confidentially?

At Augmentia Health we adhere by the guidelines of the National Privacy Principles. We care about your privacy, and protect your private details.

All information shared in your session with a psychologist is confidential. The only exceptions are if you are at risk of harm to yourself or someone else, or if it is court-mandated. If either of these situations occur, they will be discussed with you.

How long do appointments go for?

In line with Medicare and Australian Psychology Society recommendations, our sessions run for 50 mins in session. We use the last 10 mins of the hour out of Session to write up our notes and observations from the session and to plan.

Is the relationship with my therapist important?

Apart from ensuring that the psychologist has the appropriate qualifications, the next step is finding someone who you feel comfortable with. This is essential if you are to fully explore the issues you want to address.

It is necessary to realise that talking about your issues with a someone you do not know may be difficult. This is important to keep in mind for your first appointment. At the end of your appointment, you can reflect and ask yourself a few questions. Some that we recommend you ask are; do you believe you will become increasingly comfortable with your therapist as time passes, did you feel supported and understood by this person and did they instil confidence in you that they can help? If you answered yes to all of these, then this is fantastic.

If you didn’t, we recommend that you discuss your concerns with your therapist when you see them at your next appointment. If you are uncomfortable doing this you can address your concerns with our Client Liaison team via email at reception@augmentiahealth.com.au or by calling 1800 683 442. They will take on your feedback and discuss this with the Clinical Director as to who would be best suited for you to be transitioned to. We will then be back in contact with you to discuss our recommendations and book you in for future appointments.